42Gears Mobility Systems Off Campus Freshers Recruitment 2024 Hiring As Associate Support Engineer For BE/BTech/ME/MTech/MCA

42Gears Mobility Systems Off Campus Freshers Recruitment Details:

About Company:

42Gears is a leading, Gartner-recognized Unified Endpoint Management solution provider. 42Gears’ UEM solution, SureMDM, helps secure, monitor, and manage tablets, phones, desktops, wearables, VR, and not-so-smart devices. SureMDM supports Android, iOS, macOS, Linux, and Windows platforms. 42Gears also offers a private mobile app testing platform solution, AstroFarm. Founded in 2009, 42Gears today has over 18000+ happy customers spread across 115 countries around the world. We’ve successfully deployed 5M+ devices and work with 130+ technology partners worldwide.

Job Profile: Associate Support Engineer

Degree Required: B.E/B.Tech

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Experience Required: Freshers/Experienced

CTC: Best in Industry

Work Location: Bangalore

Role Description

We are seeking an Associate Support Engineer with a strong desire to thrive in a dynamic, customer-centric environment. We are looking for a motivated and ambitious individual, whether early in their career or with some experience, who is prepared to take responsibility for customer issues and queries. The ideal candidate should be passionate about learning, contribute to a high-performance team, and provide excellent support.

Responsibilities

1. Provide support to customers through various channels, including email, phone, chat, and remote tools.
2. Replicate customer issues on in-house devices and collaborate with the engineering team for resolution.
3. Ensure timely follow-up with customers, providing regular updates on reported issues.
4. Collaborate effectively with other teams as needed to address customer concerns.
5. Utilise internal technical expertise, including peers, mentors, knowledge bases, community forums, and other tools, to deliver effective solutions to customer issues.
6. Contribute to the creation of new knowledge base articles, documenting insights for future reference.
7. Actively participate in technical communications within the internal support team, sharing best practices, and staying informed about emerging technologies.
8. Focus on areas of technical specialisation and attend relevant technical training sessions.

Qualifications

1. Excellent verbal and written communication skills, with the ability to explain technical terms and concepts in simple terms to customers.
2. Strong interpersonal communication and customer service skills, particularly in high-stress situations.
3. Basic understanding of the software development life cycle and bug life cycle.
4. Strong understanding of all mobile device platforms and mobility terminology.
5. Knowledge of current mobile device trends in the market.
6. Flexibility to work in any 9-hour shift (day or night) 24/7.
7. Prior experience in supporting mobility products is advantageous.
8. Strong aptitude for quickly learning new technologies and technical concepts and understanding how to apply them in a customer-facing environment.
9. Logical approach to problem-solving.

Additional Mandatory Requirements

1. Willingness to work in any 9-hour shift, including day or night, covering a 24/7 operation.
2. Availability to work on the weekends.
3. Ability to work from the office.

Apply Before the link Expires for 42Gears Mobility Systems Off Campus Freshers Recruitment.

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Note: Shortlisted candidates will receive an email/call for the further interview process.