Want Job Alerts? Join UsAccenture Freshers Recruitment Details:
About Company:
Accenture plc is a US multinational professional services company headquartered in Dublin for tax reasons, specializing in information technology services and consulting. A Fortune Global 500 company, it reported revenues of $64.1 billion in 2023.
Job Profile: Application Tech Support Practitioner
Degree Required: Any Degree/B.E/B.Tech
Experience Required: 0 – 2 Years
CTC: Best in Industry
Work Location: Bangalore
Job Description
- Act as the ongoing interface between the client and the system or application.
- Dedicated to quality, using exceptional communication skills to keep our world class systems running.
- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Educational Qualification : Graduate or Bachelor Degree
Job Summary:
- As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations.
- Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.
Roles & Responsibilities: –
- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.
- Manage service desk operations, ensuring world-class system performance.
- Utilize deep product knowledge to interpret and design resolutions for client issues.
- Collaborate with cross-functional teams to ensure quality and exceptional communication.
- Stay updated with the latest advancements in service desk management and cloud technology.
Professional & Technical Skills:
- Must To Have Skills: Service Desk Voice Support, Service Desk Management
- Good To Have Skills: Cloud Technology
- Strong understanding of service desk operations and client issue resolution.
- Experience with cross-functional collaboration and exceptional communication.
- Solid grasp of cloud technology advancements and their impact on service desk management.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions.
- This position is based at our Bengaluru office.
Apply Before the link Expires for Accenture Freshers Recruitment 2024.
Apply Link- Click Here to Apply for Accenture Freshers Recruitment 2024
Note: Shortlisted candidates will receive an email/call for the further interview process.