Want Job Alerts? Join UsAccolite Digital Off Campus Drive 2023 Hiring Details:
About Company:
Accolite Digital is an innovative, best-in-class digital transformation services provider, successfully delivering design-driven complex digital transformation initiatives to Fortune 500 clients.
Job Profile: IT Support Intern
Degree Required: B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc
Batch Eligible: 2022/2023
Experience Required: Freshers
Salary: Rs.15,000 – 20,000/-
Work Location: Hyderabad
Selected intern’s day-to-day responsibilities include:
1. Diagnose and resolve basic technical issues
2. Be the first point of contact for customers seeking technical assistance over the phone, email, or chat
3. Perform remote troubleshooting through diagnostic techniques and pertinent questions
4. Determine the best solution based on the issue and details provided by customers
5. Walk the customer through the problem-solving process
Job Requirements:
1. Excellent communication skills (reading, writing, speaking)
2. Open to 24/7 work environment and rotational shifts
3. B.Tech/BCA/B.Sc./M.Tech/MCA/M.Sc degree
4. Year of passing- 2022/2023
5. Good understanding of ITIL (Incident Management)
6. Good understanding of active directory (for ex:- password resets), software troubleshooting, etc.
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