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Amazon Freshers Hiring As Digital & Device Technical Support Engineer For All Graduates

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Amazon Freshers Hiring Details:

About Company:, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

Job Profile: Digital & Device Technical Support

Degree Required: Any Degree/PG/12th

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Batch Eligible: Any Batch

Experience Required: Freshers

Salary: Not Disclosed

Work Location: Hyderabad

Knowledge and Skills Required:

Communication Skills:

    •  Excellent communication skills (written and verbal)
    •  Ability to communicate correctly and clearly with all customers
    •  Excellent documentation skills
    •  Good comprehension skills and ability to clearly understand and state the issues customers present
    •  Ability to concentrate on following customers’ issues without distracting to resolution
    •  Good composition skills and ability to compose a grammatically correct, concise, and accurate written response
    •  Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

    •  Ability to use a desktop computer system
    •  Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
    •  Excellent typing skills
    •  Demonstrates understanding of the Internet, website, and competitor websites
    •  Demonstrates an ability to successfully navigate websites
    •  Demonstrates a proficient knowledge of email applications
    •  Demonstrates an ability to learn in various media
    •  Ability to successfully adapt to changes in the work environment

Customer Focus:

    •  Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
    •  Ability to empathize with and prioritize customer needs
    •  Demonstrates interpersonal skills with a diverse customer base
    •  Demonstrates conflict resolution, negotiation, and de-escalation skills
    •  Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    •  Ability to determine customer needs and provide appropriate solutions
    •  Maintain regular and reliable attendance, including the daily schedule as assigned
    •  Flexible with the working schedule; may be expected to work weekends, holidays and events
    •  Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem-Solving Skills:

    •  Effective problem-solving skills, including decision making, time management and immediate prioritization of tasks as assigned
    •  Ability to approach problems logically and rationally
    •  Action-oriented and self-disciplined
    •  Organized and detail-oriented
    •  Ability to quickly and effectively prioritize work time in various departments to meet business need
    •  Ability to maintain composure in highly escalated situations
    • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service.

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