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Company Info: Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Profile: Quality Associate (Non Tech)
Degree Required: Bachelor’s degree
Work from Office: Hyderabad
Shift- Rotational Shift including night shift
Tenure- Full time
Interview round- 2 sets of assessment & 1 round of F2F interview from Hyderabad office.
Job Description:
The Last Mile Analytics & Quality Team in Hyderabad is looking for a Transportation Quality Specialist who will act as the first level of support for address resolution, geocode correction maps edits, driver support and static route management in Last Mile along with other operational issues and activities related to Transportation process and optimization.
Your efforts will impact our customers directly! This job requires you to constantly hit the ground running and the corrections/edits you perform will ensure successful deliveries. Your ability to learn quickly and work on disparate and overlapping tasks will define your success. This job will enable you to experience a breadth of impact across multiple Engineering and Operations groups.
Roles and Responsibilities:
This includes, but is not limited to:
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program.
- Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
Basic Qualification:
- Bachelor’s degree
- Experience with Microsoft Office products and applications
Preferred qualifications:
- Speak, write, and read fluently in English.
Apply Before the link Expires for Amazon Off Campus Freshers Careers.
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Note: Shortlisted candidates will receive an email/call for the further interview process.