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Apply for the EverestIMS Technologies Product Support (Help Desk) Engineer Job Today!


Apply for the EverestIMS Technologies Product Support (Help Desk) Engineer Job Today!

EverestIMS Technologies is hiring Product Support (Help Desk) Engineers for their Bangalore, Karnataka, India location. For complete details about the recruitment process, please visit their website.

The article provides a link to the EverestIMS Technologies website, where you can learn more about the company and the Product Support (Help Desk) Engineer position.

About Company:

EverestIMS Technologies Pvt Ltd (Everest), is an Indian software product company. With a rich market experience in the I&O space, the company has built a widespread presence across the country through its product portfolio. Having a mixed team of industry veterans in its management board, the company’s vision is to satisfy the dynamic requirements of varied organizations by providing them with modern-day tech-savvy IT tools, and to become an efficient enabler in the digital ecosystem. The organization specializes in providing integrated IT solutions to empower corporations and enterprises for the delivery of enhanced services to their end-users. Under the brand name of “Everest” the company have 3 distinct products namely – Everest IMS (Unified IT Infrastructure Management Suite for Networking and IT – both IP & Non-IP based Devices), Everest SM (An ITIL based Service Management tool), and Everest IoTMS (Monitoring and Management Suite for IoT & SCADA devices).


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Company Name: EverestIMS Technologies

Job Position: Product Support (Help Desk) Engineer

Job Location: Bangalore, Karnataka, India

Salary: Not Disclosed

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Employment Type: Full-Time

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements to procedures

Requirements and skills:

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent in verbal and written communication skills
  • Customer-oriented and cool-tempered
  • Good learning skills
  • Should be a good team player

Edu Education, Qualifications, and Experience

  • BSc/BCA in IT, Computer Science or relevant field
  • Working knowledge of fundamental operations of relevant software
  • Knowledge and experience of customer service practices
  • Knowledge of Linux OS, Python, and DBMS will be added advantage

Apply for the EverestIMS Technologies Product Support (Help Desk) Engineer Job Today!

Apply Link- Click Here to Apply

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