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AXA XL is hiring for the position of Deskside Support Engineer

AXA XL is hiring for the position of Deskside Support Engineer (Assistant Manager)!

About Company: Axa XL is an American subsidiary of global insurance and reinsurance company Axa. It is headquartered in Stamford, Connecticut, domiciled in Hamilton, Bermuda, and has more than 100 offices on 6 continents.

Company Name: AXA XL

Work Location: Gurgaon

Job Profile: Deskside Support Engineer

Application Deadline: 19 Feb’22 11:59 PM IST

Responsibilities of the Candidate:

  • Provide deskside support to colleagues which include – desktops, laptops, printers, AV/VC, telephony, networks, remote access, security systems, and core applications.
  • Work collaboratively within a global team
  • Provide IT support that enables colleagues to achieve their team and business goals/ objectives
  • Troubleshoot and repair any hardware/ software issues that can’t be resolved by Global Service Desk which includes more complex issues such as machine rebuilds, hardware diagnostics, new installs
  • Identify opportunities for improvements in consistency and performance of troubleshooting, and implement these improvements
  • Feed demand into the Continuous Service Improvement Plan, and Infrastructure Development demand management process, with suggestions fed through to Infrastructure Support Team Lead
  • Take responsibility for delivery of nontime critical ‘small works’ requests
  • Feed requests for changes to the production estate to the Infrastructure Services Manager, or Infrastructure Development Team Leads
  • Ensure that a knowledge base of past issues encountered is maintained and used


  • Cisco IP Phone Systems
  • Working knowledge of inTunes (MDM)
  • Microsoft Office 360 – Also including Project, Visio & Teams
  • Microsoft Exchange 2010 / SharePoint 2012
  • Citrix XenApp/ Netscaler Suite
  • Antivirus Enterprise Solutions
  • Occasional travel required

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