Want Job Alerts? Join UsBT Walk-in Drive 2024 Hiring For Trainee Customer Service Details:
About Company:
BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Job Profile: Trainee Customer Service
Degree Required: Any degree
Batch Eligible: 2020/2021/2022/2023
Experience Required: Freshers
No.of.Vacancies: 30 Openings
Salary/CTC: Rs. 70,000 – 2 Lacs P.A.
Job Location: Kolkata
Drive Date: 15 November 2024
Role & responsibilities
- Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
- Ownership of / Accountability for Proposal development end-to-end and order management.
- Responsible for workflow activities of all Requests and order enquiries to completion.
- Confirm appropriate actions assigned to the service request and doing regular follow-up in case of no response
- Perform Order request tool updates throughout the lifecycle of the order • Raising and tracking of purchase orders related to service requests
- Order placement for Customer approved service requests
- Provide Experience in customer service in a Call Centre environment
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Exposure in Order management with the ability to recognise the customers needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
Preferred candidate profile –
- Only Freshers are eligible( No BE/ B.TECH) no experience candidates would be considered.
- Candidates needs to be ok with all 5 days work from office and 24/7( Including Night shift) and rotational off and work from office
- 2020 to 2024 pass out graduates candidates are only eligible as its apprenticeship program
- Candidates should have excellent communication skill in English, very strong interposal skill and good thought process.
- Note- Its back office process. People who all are interested only for voice please excuse .
- Job location- Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B
Perks and benefits
- Free Both side Pick and drop facility up to 40 km
- Salary to start with 15000 as stipend.
Eligible candidates can attend the walk-in drive on 15 November 2024.
- Walk in date-15th Nov, 2024,(Friday)
- Timing– 9:30 am to 11am ( Note after 11 am gate would be closed)
- Place– Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B , West Bengal Kolkata, Candidates should carry their updated resume and Govt id proof.
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