Want Job Alerts? Join UsBT Walk-in Drive 2024 Hiring For Trainee Details:
About Company:
BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Job Profile: Trainee Customer Service
Degree Required: Any degree
Batch Eligible: 2021/2022/2023
Experience Required: Freshers
No.of.Vacancies: 30 Openings
Salary/CTC: Rs. 70,000 – 2 Lacs P.A.
Work Location Kolkata
Drive Date: 03 October 2024
Detailed Eligibility:
Trainee Customer Service:
- Only Freshers are eligible (No BE/ B.TECH) no experience candidates would be considered.
- 2021 to 2023 pass-out graduates candidates are only eligible as its apprenticeship program
- Candidates should have excellent communication skills in English,
- Powerful internal skills and Good thought process.
Role & responsibilities:
- Comply with Service level agreements and take necessary actions in cases of over and under-delivery on service requests to manage customer perception, expectation, and delivery costs.
- Ownership of / Accountability for Proposal development end-to-end and order management.
- Responsible for workflow activities of all Requests and order enquiries to completion.
- Confirm appropriate actions assigned to the service request and doing regular follow-ups in case of no response
- Perform Order request tool updates throughout the lifecycle of the order
- Raising and tracking of purchase orders related to service request
- Order placement for Customer approved service requests
- Provide Experience in customer service in a Call Centre environment
- Good cross-cultural awareness to be able to communicate with UK customers effectively
- Exposure in Order management with the ability to recognise the customer’s needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
Note:
- It’s a back-office process. People who are only interested in speaking, please excuse me.
- Candidates need to be ok with all five days working from the office and 24/7 (Including Night shift) and rotational off and work from office
Perks and benefits:
- Free side Pick and drop facility up to 40 km
Salary: To start with 15,000 as a stipend.
Interview rounds:
- Communication test
- Ops round
- HR Round
Candidates, kindly send your resume to [email protected] and attend the Walk-in drive on 03 October 2024 (9:30 am to 11:30 am) at the following venue.
To Apply: Click here.
Venue Details:
Date: 03 October 2024
Time: 9:30 am to 11:30 am
Venue Address:
BT E serve India,
DLF 2,
New Town Rajarhat,
7th Floor,
Tower B ,
West Bengal
Kolkata
Note: Please carry one copy of CV and govt ID proof.
Contact – Diptashree Mondal