BT Walk-in Drive 2024 Hiring For Trainee Customer Service | 31 May 2024

BT Walk-in Drive 2024 Hiring Details:

About Company:

BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

Job Profile: Trainee Customer Service – Chat Process

Degree Required: Any degree

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Batch Eligible: 2021/2022/2023

Experience Required: Freshers

No.of.Vacancies: 10 Openings

Salary: 70,000 – 2,00,000/- LPA

Work Location: Kolkata

Drive Date: 31 May 2024

Role & responsibilities Role & responsibilities

• Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
• Ownership of / Accountability for Proposal development end-to-end and order management.
• Responsible for workflow activities of all Requests and order enquiries to completion.
• Confirm appropriate actions assigned to the service request and doing regular follow-up in case of no response
• Perform Order request tool updates throughout the lifecycle of the order • Raising and tracking of purchase orders related to service requests
• Order placement for Customerapproved service requests
• Provide Experience in customer service in a Call Centre environment
• Good cross-cultural awareness to be able to effectively communicate with UK customers
• Exposure in Order management with the ability to recognise the customers needs
• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
• PC literate with good system navigation skills
• Good Data input skills
• Good Problem solving

Preferred candidate profile –

• Only Freshers are eligible( No Be/ B.TECH) no experience candidates would be considered.
• Candidates needs to be ok with all 5 days work from office and 24/7( Including Night shift) and rotational off and work from office
• 2021 to 2023 pass out graduates candidates are only eligible as its apprenticeship program
• Candidates should have excellent communication skill in English, very strong interposal skill and good thought process.
• Note- Its a Chat process. People who all are interested only for voice please excuse .
• Job location- Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B

Interview rounds-

1> Communication test

2> Ops round

3> HR Round.

Walk in Details-

• Date: 31st May , 2024, Timing- 9:30 am to 11:00 am ( Note after 11.00 am gate would be closed)
• Place– Kolkata, BT E serve India , DLF 2 , New Town Rajarhat, 7th Floor, Tower B , West Bengal Kolkata,
• Candidates should carry their updated resume and Govt id proof.

Perks and benefits Perks and benefits

• Free Both side Pick and drop facility up to 40 km
• Salary to start with 15000 as stipend.

Candidates can apply online and attend the Walk-in drive on 31 May 2024 at the following venue.

To Apply: Click here.