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Capgemini SE Off Campus Freshers Hiring For Service Desk Associate Position | Apply Now

Capgemini SE Off Campus Freshers Hiring Details:

About Company: Capgemini SE is a French multinational information technology services and consulting company. It is headquartered in Paris, France.

Company Name: Capgemini 

Work Location: Kolkata / Bangalore

Job Profile: Service Desk

Program Name: 3 year Graduate Hiring 2019/2020/2021

Job Function(s): Information Technology

CTC INR 250,000.00 per Annum

Role: Service Desk



Job Description for Capgemini SE Off Campus Freshers Hiring:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills for Capgemini SE Off Campus Freshers Hiring:

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement

Qualification & Criteria required for Capgemini SE Off Campus Freshers Hiring

  • Candidates must have completed any 3 year graduation in 2019, 2020 & 2021
  •  Graduation – 50% & Above
  • Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement

Please Note – 

  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

Apply Before the link Expires for Capgemini SE Off Campus Freshers Hiring

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