Want Job Alerts? Join UsCognizant Freshers Recruitment 2025 Hiring Details:
About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Job Profile: Associate
Degree Required: B.E/B.Tech/B.Sc/B.Com
Experience Required: Freshers
Salary/CTC: Best in Industry
Work Location: KOLKATA / India
Detailed Eligibility for Associate Role:
- Bachelor’s in Science/Commerce/Engineering or equivalent
Must-Have Skills:
- ServiceNow ITAM
Responsibilities for Business/Customer Role:
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC framework as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
Project/Process:
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident/problem and refer/escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
Team/People:
- Continually assess skill level and provide intervention assistance.
- Contribute to and participate proactively in knowledge-sharing sessions.
- Encourage team individuals to participate in organization innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on R&R for team / individual achievement.
- Makes recommendations to the team lead on the team’s performance rating.
Organization:
- Ensure the team contributes and participates in all organizational technology events and knowledge-sharing forums.
- Adherence to Organizational policies and processes (including Cognizant’s security policies LP timelines etc).
- Participate in recruitment drives.
How to Apply for Cognizant Recruitment 2025?
Candidates can apply online using the below link as soon as possible.
To Apply: Click here.