Want Job Alerts? Join UsCognizant Off Campus Freshers Recruitment 2024 Details:
About Cognizant: Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Profile: Process Executive – Voice
Degree Required: Any Degree
Experience Required: Freshers
Salary: Not Disclosed
Work Location: Gurugram
Job Expectations:
- Excellent communication and interpersonal skills
- Proficient in writing, reading and speaking English & Hindi
- Proficient in using computers and MS Office
- Able to type 30 words per minute in the preferred language
- Fair knowledge of navigation on Google Maps and Geography
- Able to work in different shifts depending on business requirements
- Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
- Follow all compliance and security measures related to client data
- Ensure process guidelines are followed and met as documented
- Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
- Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.
Job Description:
- Moderate the content and ensure the required accuracy is maintained.
- Complete the given assignments within the defined SLA/TAT
- Work and understand metrics to manage performance independently
- Make the correct decisions to ensure accurate information is updated on the front-end.
- Focus on achieving 100% user satisfaction and ensure zero client escalations.
Skills Required:
- Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)
- Excellent customer service skills.
- Willing to work in a shift based work schedule
- Sound judgment while moderating the content
- Effectively communicate his/her thoughts in a well-organized manner
- Should be on par with CEFR C1 quality in English, and be fluent in conversant + written English/Arabic
Candidates can apply for this position as soon as possible by following the link.
To Apply: Click here.