Want Job Alerts? Join UsCognizant Off Campus Freshers Recruitment 2024 Details:
About Cognizant: Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Job Profile: Process Executive (Data)
Degree Required: Any Degree
Experience Required: Freshers
CTC: Best in Industry
Work Location: Chennai
Job Profile:
Process Executive (Data):
- Educational Qualification: Any Graduate (exclusion: BE/BTech/MCA)
- For CPU: Bachelor’s degree or equivalent experience (should have completed at least 2 years).
- Telstra: Fresher
Must-Have Skills:
- MS Excel
- MS Word
Job Responsibility:
Business / Customer:
- Connect with the customer through various channels, including chat support.
- Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer.
- Create, verify and upload stock keeping units into the ERP.
- Project / Process.
- Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Adhere to security practices set by organization.
- Coordinates with vendors assigned to resolve Events.
- Manage the lifecycle of Events & communicate with Clients regarding the Events, regardless of whether the actions in response to such Events are performed by the applicable Process owner(s) of the IT Service Desk or other Processes.
- VSG supports coordination of vendor dispatch for IT related equipment failures.
- Raise work orders to the appropriate issues identified and assign them to the technicians to go to the store and get them rectified.
Provides the ability for Clients to:
- Submit Events, including complaints regarding the quality of IT services (eg, nonfunctioning hardware, system access needs, other issues with hardware or software) and other inquiries regarding hardware, software and IT services. and.
- Submit orders for items within either the Service Catalog (eg, IMACs) or other applicable mechanisms.
- Support ‘break fixes’ for stores.
- Covers lighting, locks, electricity, plumbing, scale and HVAC.
Handles voice, email and web forms of transactions, as listed below:
- inbound calls on customer complaints.
- Customer Service emails from the end customer and store employees.
- L1 call originating from customers.
- Calls related to password resets, POS Issues, under access provisioning, release of stuck scripts and HW/SW issues.
- Adhere to shift handover processes.
For CPU:
- Adhere to daily schedule by being available to take inbound calls as scheduled.
- Answer inbound calls from shareholders and prospective shareholders Promptly respond to clients’ telephone inquiries and ensure that their needs are met with accuracy and professionalism.
- Ensure account verification procedures are followed.
- Adhere to CPU call handling requirements while interacting with customers.
- Respond to specific account and procedural information requests including balances, closing prices, portfolio performance and quotes.
- Listen actively and probe to determine client needs.
Telstra:
- Schedule and manage appointments for technicians basis availibility to portal and customer.
- Manage client expectaions and objection handling.
- Ensure accurate action on system and SWI (Standard work instructions) followed.
Candidates can apply for this position as soon as possible by following the link.
To Apply: Click here.
