Join us on Telegram... Members

Deloitte Hiring Freshers For Service Desk – Analyst Position- Any Degree

About Deloitte: Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a British multinational professional services network.

Company Name: Deloitte

Job Profile: Global Service Desk – Analyst

Work Location: Hyderabad

Requisition Code: E21HUANAAT-GSD01

Degree Needed: Any Degree

Job Profile: Global Service Desk – Analyst

Job Description: The Global Service Desk is a full-service technology support center team operating 24X7 out of Hyderabad India providing services to the Member Firms in the areas of both Infrastructure and Applications. Our service is built on Information Technology Infrastructure Library (ITIL) Version 3.0 standards.



Work you’ll do

Answering inbound contacts and supporting escalated tickets, maintain relationship with external support groups & product owners, proactively identify trends, use the right tools & knowledge, follow schedule, quality of service

  • Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end users.
  • Analyze and resolve incidents or service requests related to Deloitte Applications.
  • Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
  • Should have basic knowledge about computer software and hardware.
  • Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
  • Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.
  • Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
  • Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
  • Should be a quick learner and team player.
  • Should be flexible to work in different shifts.

The team

Global Service Desk team receives training and special system access to provide first and second level support for applications hosted on the Deloitte Global domain which are often used by many Deloitte member firms. This specialization allows Global Service Desk to quickly resolve issues and process requests to ensure Deloitte Personnel/Clients can complete their tasks. Global Service Desk analysts are SharePoint certified and perform administrative tasks for the Deloitte Online SharePoint platform.

Qualifications

Required: Any Graduate

Keys skills required

  • Excellent written, verbal, listening, analytical and logical skills.
  • Easily grasp and communicate complex ideas.
  • Excellent problem-solving skills.
  • Knowledge of MS Office 2016 including Outlook and exchange servers.
  • Knowledge of computer hardware and software.
  • Knowledge of Operating Systems like Windows 7, 8,8.1 and 10.
  • Knowledge of network and internet troubleshooting

Preferred:

  • Knowledge of Microsoft SharePoint 2013/2016 and MS O365 Products.
  • Any technical certification (e.g. MCSE, SharePoint Administration)

Apply Before the link Expires for Deloitte Hiring Freshers For Service Desk.

Apply Link- Click Here to Apply for to Apply for Deloitte Hiring Freshers For Service Desk

Jobs By Batch

Jobs By Degree

Latest Jobs

Jobs By Batch

Top Companies Jobs

Download Placement Papers

Jobs By Degree

Learn a New Skill & Grow

JOIN THE ELITE GROUP OF PROFESSIONALS

JOIN THE ELITE GROUP OF PROFESSIONALS

Our Mission

India's No.1 Off Campus Job site: : OffCampusJobs4u.com (OffCampusJobs4u®) is India's No.1 Off Campus Job portal for Freshers*. OffCampusJobs4u.com started in May 2015 to help the Freshers-Entry Level graduates to Join their First Job. We at OffCampusJobs4u.com offer various recruitment events like Off Campus, Walk-in Drives, Job Fairs for the Freshers and Experienced candidates from big MNC’s, Product based companies, IT Software companies and other Small-scale Industries. We at OffCampusJobs4u.com also provide various job updates from Public Sector Units(PSU’s), Mini Ratna Companies, Navaratna Companies, Jobs in Railways, Jobs in Bank etc.

Online Job Portal for Freshers in India: OffCampusJobs4u.com is one of the most popular job sites in India, OffCampusJobs4u helps jobseekers, mainly freshers to find the latest jobs in accordance with the qualification in all possible fields like Govt, Private, Engineering, IT, Bank, Defence etc. As a leading job portal, OffCampusJobs4u.com provide free job alerts and send mailers to candidates and help them find the best job opportunities in their respective fields of expertise. OffCampusJobs4u.com is the best website for freshers who just completed their education and looking for a job. As a top online job portal, we act as a medium to connect freshers with recruiters and employers and help them to find their suitable jobs according to their profession and educational qualification.

Off Campus Jobs: If you are interested in looking for a job after your degree, here at OffCampusJobs4u.com is the chance to find yourself a job... Here at OffCampusJobs4u.com candidate can find government as well as private Off Campus jobs in the field. Be it Software Jobs, mechanical engineering jobs, civil engineering jobs, electrical engineering jobs, biotechnology jobs, B.Tech jobs, MCA Jobs, etc. You can Get the top Jobs for Graduates, with an extensive list of all graduate jobs online. OffCampusJobs4u.com is one of the Top Fresher job sites in India, with over 1000 companies listing jobs online. In the field of commerce, we have chartered accountant jobs, company secretary jobs. Apart from CA jobs, we have BBA jobs, government jobs for MBA, supply chain management jobs, jobs for B.Com graduates, diploma jobs, etc. Supply chain management jobs and government jobs for MBA are also listed here. Especially, there are jobs for Graduates in Major cities Including Mumbai, Bangalore, Hyderabad, Delhi Chennai, and more. Freshers applying for the best jobs can improve their chances by taking our placement tests. OffCampusJobs4u.com is the number one job site for Freshers in India. We have jobs across all fields including management, BPO, Engineering, medical and research field as well. There are pharmacy jobs, veterinary jobs, MSc chemistry jobs, testing jobs, and lab technician jobs to name a few. Search and apply for jobs for freshers and find the latest jobs online.

OffCampusJobs4u® provides following Job Updates in location wise: Off Campus Jobs, Off Campus Drives, Walk-in Drives, IT/Software Jobs, Government Job Updates, Bank Jobs. OffCampusJobs4u.com cover Jobs in qualification wise like Engineering Jobs, Diploma Jobs, Jobs for Any Degree, Jobs for Post Graduates, Jobs for ITI/Diploma.

Top MNC's Hiring Freshers !!!Register Now