Deloitte Recruitment 2025 Hiring For Webform Analyst Role- Apply Now

Deloitte Recruitment 2025 Details:

About Deloitte

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas-Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe, and deliver the Deloitte experience.

Job Profile: Webform Analyst

Degree Required: B.E/B.Tech/Any Degree

Experience Required: 1 – 3 Years

Work Location: Hyderabad

Salary/CTC: Best in Industry

About Team & work you’ll do

Webforms Team is a L1 support team that works on the ‘webforms’ which are a result of issues reported by the customers using self-service portal-My Support. This opportunity allows you to bring your experience to support enhancing webforms submitted via self-service portal. To help us enhance the webforms support capability within Deloitte ITS, we are looking for an Analyst with extensive experience in technical troubleshooting who can drive them to resolution independently.

Responsibilities

• Handling webforms generated by users submitting self-service queries – Using Genesys Cloud & ServiceNow
• Incident and Request handling
• Proactive, Problem-Solving skills and display ownership characteristics
• Multitasking and capable of working in a fast-paced environment adhering to shift timings

Location: Hyderabad

Experience Range: 1 to 3 years

Work shift Timings (IST): 1:00 PM to 10:00 PM IST / 2:00 PM to 11:00 PM IST (8:30 AM to 5:00 PM UK Time) with extended support (Weekends/Holidays) as required by business.

Qualifications

• Bachelor of Engineering / Bachelor of Technology / Graduate
• 1 to 3 years’ experience in a similar role and Enterprise organisation.

Requirements

• Strong communication & presentation skills.
• Extensive knowledge of ServiceNow in ticket management and data extracts/dashboard presentation.
• Strong knowledge of Windows technical troubleshooting including Macs, Mobile Devices, iPads.
• Experience at service desk providing support across various channels including phone support.
• MS office suite efficiency
• Thorough understanding of IT Infrastructure areas and platforms (Exchange, Teams, Zoom, Intune, SharePoint, SQL Services, Security Ops, End User Technologies (EUT))
• Provide L1 troubleshooting / resolution for SME teams
• Experience on product-based support
• Hands-on experience in Active Directory, Microsoft Identity Manager, CyberArk platforms.
• Ownership of issues to improve customer experience.
• Understanding of the CSI process.
• Full understanding of the full stack of support levels.

Desirable

• ITIL Foundation v3/v4
• Added experience to work using Genesys Cloud tool.
• Identifying and supporting the automation of manual Monotonous processes.
• Experience on Knowledge Base management
• Experience in data visualization, Office365, Macs.

Apply Before the link Expires for Deloitte Recruitment 2025.

Apply Link- Click Here to Apply for Deloitte Recruitment 2025

Note: Shortlisted candidates will receive an email/call for the further interview process.