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Diebold Nixdorf Recruitment 2024 Hiring As Associate Service Quality Specialist For BE/BTech/ME/MTech/MCA


Diebold Nixdorf Recruitment 2024 Hiring Details:

About Company:

Diebold Nixdorf is an American multinational financial and retail technology company that specializes in the sale, manufacture, installation and service of self-service transaction systems, point-of-sale

Job Profile: Associate Service Quality Specialist

Degree Required: Diploma


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Experience Required: 0 – 2 years

CTC: Best in Industry

Work Location: Hyderabad

JOB DESCRIPTION

Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as ‘floorwalker’ to give immediate assistance to customer service associates regarding customer inquiries.

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RESPONSIBILITIES

  • Gains familiarity with Service Quality concepts, practices and methodologies.
  • Learns to perform Service Quality Specialist duties, including: Monitoring performance and quality metrics ( For Example, call calibration, agent performance, customer feedback).
  • Using various customer satisfaction and call monitoring measurement tools.
  • Updating and monitoring the tools and systems used to capture Customer Satisfaction and call logs.
  • Developing Service Quality summary reports for key stakeholder teams.
  • Following up with internal stakeholders on process improvement and training-related matters.
  • Learns Service Quality Analysis policies and guidelines.
  • Learns how Service Quality supports and integrates with other DN departments and with third-party vendors / suppliers.
  • Proactively learns team roles and priorities.

QUALIFICATIONS

Required Qualifications

  • Diploma or equivalent work experience required.
  • Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Quality.
  • Good business English skills (Written and spoken).

Apply Before the link Expires for Diebold Nixdorf Recruitment 2024 Hiring.

Apply Link- Click Here to Apply for Diebold Nixdorf Recruitment 2024 Hiring

Note: Shortlisted candidates will receive an email/call for the further interview process.

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