EaseMyTrip Off Campus Drive 2025 Hiring Details:
About Company:
EaseMyTrip is an Indian multinational online travel company, headquartered in New Delhi, India. It was founded in 2008 by Nishant Pitti, Rikant Pitti, and Prashant Pitti. The company provides hotel bookings, air tickets, domestic and international holiday packages, bus bookings, and white-label services.
Job Profile: Flight Support Executive
Company Name: Easemytrip.com
Experience Required: 0-2 Years
CTC: INR 2 – 3.5 LPA
Work Location: Delhi
Job Description
We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.
Responsibilities:
- Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.
- Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Requirements:
- Freshers with good communication skills
- 6 Days working and one rotational week off
- Ready to work in rotational shifts (No Night Shifts for females)
- Knowledge of international/domestic travel voice process
- Be enthusiastic & have zeal to perform.
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Note: Shortlisted candidates will receive an email/call for the further interview process.