ECI Off Campus Drive 2023 Hiring Details:
About Company:
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
Job Profile: Associate Network Engineer
Degree Required: BE/ B.Tech/BSC/BCA/ MCA or Equivalent
Salary: Not Disclosed
Experience Required: Freshers /0-2 Years
Job Location: Bangalore, Hyderabad, Indore / Remote
The Opportunity:
ECI has an exciting opportunity for a Network Associate, who is responsible for monitoring and maintaining all aspects of our client’s Network technology and ECI’s Cloud Network. This includes daily support incidents, troubleshooting and upgrades.
In this role, He/she interfaces with high profile financial industry clients on daily basis thus requiring the highest level of presentation, communication, and professionalism. In addition, the Network Associate is required to multitask in a fast paced and high-pressure environment and have ability to learn and implement new technologies quickly and efficiently.
This is a Hybrid role.
What you will do:
- Network monitoring and utilization reporting
- Create tickets using ticketing procedures and follow escalation procedures
- Handle direct customer calls and raise tickets
- Incident validation – Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)
- Collect vital stats on each device (differs by device) and provide reporting
- Troubleshooting of LAN/WAN issues including switching, routing VLAN, trunking
- Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
- Ticket follow up
- Coordinate with ISPs and vendors on bandwidth and hardware issues
- Perform upgrades and maintenance of network devices
- Escalate to Senior engineers
- To continuously improve on their knowledge around information security as it relates to their job and identifying and preventing phishing attempts
- Participates in scheduled Support and Product Team meetings
Who you are:
- BA/BS degree in computer science, business or 0-2 years related field
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Highly self-motivated and directed with excellent interpersonal skills
- Strong problem solving and troubleshooting skills required: Ability to identify and analyze network quality and operational processes and then drive corrective / preventative action plans.
- Strong documentation skills
- Ability to absorb and retain information quickly
- Highly self-motivated and directed
- Sharp attention to detail
- Outstanding client/customer services skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
Bonus points if you have:
- CCENT or CCNA
- Cisco, TCP/IP knowledge and knowledge of routing and switching
Apply Before the link Expires for ECI Off Campus Drive 2023 Hiring .
Apply Link- Click here to Apply for ECI Off Campus Drive 2023 Hiring