Want Job Alerts? Join UsFinastra Off Campus Freshers Recruitment Details:
About Company:
Finastra’s purpose is to unlock the power of finance for everyone. A global provider of financial software applications and marketplaces, Finastra also launched the leading open platform for innovation, FusionFabric.cloud, in 2017. We serve institutions of all sizes, providing award-winning software solutions and services across Lending, Payments, Treasury & Capital Markets and Universal Banking (Retail, Digital, and Commercial Banking) for banks to support direct banking relationships and grow through indirect channels, such as embedded finance and Banking as a Service.
| Company Name: | Finastra |
| Job Profile: | Technical Client Support – Technical Professional |
| Work Location: | Bangalore, Karnataka, India |
| Required Education: | B.E/B.TECH (or equivalent) |
| Required Skills: | C/C++, including debugging skills SQL/ Java |
| Type of Employment: | Full-Time |
| Salary Range: | Upto 5 LPA – 8 LPA |
| Req ID: | 10076 |
Job Profile Summary
General Profile
• Requires conceptual knowledge of theories, practices, and procedures within a technical job discipline
• Performs standard technical assignments (e.g. bug fixes, database set up and maintenance, issue tracking) and develops deeper understanding of technical concepts
• Works within standardized procedures and practices to achieve objectives and meet deadlines
• Receives technical guidance and direction from more senior level roles
• Entry level to a technical professional career progression
Functional Knowledge
• Requires conceptual knowledge of theories, practices and procedures within a technical job discipline typically gained through university education or equivalent experience
• Has some exposure to current technologies through course work or internship settings
Business Expertise
• Applies general knowledge of business developed through education or past experience
Leadership
• No supervisory responsibilities; accountable for developing technical contribution and resolving assigned issues
Problem Solving
• Works on problems of defined scope
• Follows standard practice and procedures to solve problems; analyses situations or data; monitors systems
• Follows scripts to trouble shoot and diagnose problems
Responsibilities & Deliverables:
- Your deliverables as a [Role Name] will include, but are not limited to, the following:
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
Required Experience:
- Academic qualifications: B.E/B.TECH (or equivalent)
- Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) SQL/ Java
- Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
- Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus
- Excellent written and verbal communication in English
- Analytical abilities, attention to detail, stability, responsibility as well as customer focus
- Ability to work independently as well as part of a customer facing team
Mandatory Soft Skills:
- Should be fluent in English.
- Good oral and written communication skills
- Aspires to learn, Fast learner
- Possesses right attitude and is a team player
- Displays very good trouble shooting skills
Apply Before the link Expires for Finastra Off Campus Freshers Recruitment.
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Note: Shortlisted candidates will receive an email/call for the further interview process.