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Freshworks Off Campus Recruitment 2024 Hiring For Customer Success Associate – Apply Now


Freshworks Off Campus Recruitment 2024 Hiring Details:

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Job Profile: Customer Success Associate – Digital

Degree Required: B.E/B.Tech/B.Sc


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Experience Required: 1 – 3 years

CTC: Best in Industry

Work Location: Chennai, Tamil Nadu

Job Description

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Job Role:  

The Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.

Role Requirement:  

● Engage proactively with customers using the engagement model (based on customer segment) laid out

● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases

● Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit

● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)

● Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)

● Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)

● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed

● Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and

● Own two key metrics (Increase Product-Adoption & Customer Retention)

● Use customer management tool (Natero) (Training will be provided to get familiar)

● Implement and support compliance to Freshworks compliance and information security processes

Qualifications

● 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio

● Proven track record of establishing themselves as a strategic trusted advisor to clients

● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

● Very Strong written and verbal presentation/communication skills (ESSENTIAL)

● Self-starter who can own ongoing customer success of both large and small clients

● Ability to report and share client’s status on a timely/pre-defined interval

● Bachelor’s Degree in Computer Science + Business Education preferred

Apply Before the link Expires for Freshworks Off Campus Recruitment 2024 Hiring.

Apply Link- Click Here to Apply for Freshworks Off Campus Recruitment 2024 Hiring

Note: Shortlisted candidates will receive an email/call for the further interview process.

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