Want Job Alerts? Join Us

Freshworks Off Campus Recruitment 2024 Hiring For Customer Success Associate – Apply Now

Join us on Telegram... Members

Freshworks Off Campus Recruitment 2024 Hiring Details:

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Job Profile: Customer Success Associate – Digital

Degree Required: B.E/B.Tech/B.Sc

Experience Required: 1 – 3 years

CTC: Best in Industry

Work Location: Chennai, Tamil Nadu

Job Description

Job Role:  

The Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products.

Role Requirement:  

● Engage proactively with customers using the engagement model (based on customer segment) laid out

● Understand and document customer’s business flow (for large customers) and deep understanding of use-cases

● Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit

● Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)

● Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)

● Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)

● Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed

● Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and

● Own two key metrics (Increase Product-Adoption & Customer Retention)

● Use customer management tool (Natero) (Training will be provided to get familiar)

● Implement and support compliance to Freshworks compliance and information security processes

Qualifications

● 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio

● Proven track record of establishing themselves as a strategic trusted advisor to clients

● Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

● Very Strong written and verbal presentation/communication skills (ESSENTIAL)

● Self-starter who can own ongoing customer success of both large and small clients

● Ability to report and share client’s status on a timely/pre-defined interval

● Bachelor’s Degree in Computer Science + Business Education preferred

Apply Before the link Expires for Freshworks Off Campus Recruitment 2024 Hiring.

Apply Link- Click Here to Apply for Freshworks Off Campus Recruitment 2024 Hiring

Note: Shortlisted candidates will receive an email/call for the further interview process.

Join our Telegram group: Click here
Join our WhatsApp Channel: Click here
Join us on Instagram: Click here
Download 100+ resume and CV templates: Click here

Latest Jobs

Jobs By Batch

Top Companies Jobs

Download Placement Papers

Jobs By Degree

Our Mission

India's No.1 Off Campus Job site: : OffCampusJobs4u.com (OffCampusJobs4u®) is India's No.1 Off Campus Job portal for Freshers*. OffCampusJobs4u.com started in May 2015 to help the Freshers-Entry Level graduates to Join their First Job. We at OffCampusJobs4u.com offer various recruitment events like Off Campus, Walk-in Drives, Job Fairs for the Freshers and Experienced candidates from big MNC’s, Product based companies, IT Software companies and other Small-scale Industries. We at OffCampusJobs4u.com also provide various job updates from Public Sector Units(PSU’s), Mini Ratna Companies, Navaratna Companies, Jobs in Railways, Jobs in Bank etc.

Online Job Portal for Freshers in India: OffCampusJobs4u.com is one of the most popular job sites in India, OffCampusJobs4u helps jobseekers, mainly freshers to find the latest jobs in accordance with the qualification in all possible fields like Govt, Private, Engineering, IT, Bank, Defence etc. As a leading job portal, OffCampusJobs4u.com provide free job alerts and send mailers to candidates and help them find the best job opportunities in their respective fields of expertise. OffCampusJobs4u.com is the best website for freshers who just completed their education and looking for a job. As a top online job portal, we act as a medium to connect freshers with recruiters and employers and help them to find their suitable jobs according to their profession and educational qualification.

Off Campus Jobs: If you are interested in looking for a job after your degree, here at OffCampusJobs4u.com is the chance to find yourself a job... Here at OffCampusJobs4u.com candidate can find government as well as private Off Campus jobs in the field. Be it Software Jobs, mechanical engineering jobs, civil engineering jobs, electrical engineering jobs, biotechnology jobs, B.Tech jobs, MCA Jobs, etc. You can Get the top Jobs for Graduates, with an extensive list of all graduate jobs online. OffCampusJobs4u.com is one of the Top Fresher job sites in India, with over 1000 companies listing jobs online. In the field of commerce, we have chartered accountant jobs, company secretary jobs. Apart from CA jobs, we have BBA jobs, government jobs for MBA, supply chain management jobs, jobs for B.Com graduates, diploma jobs, etc. Supply chain management jobs and government jobs for MBA are also listed here. Especially, there are jobs for Graduates in Major cities Including Mumbai, Bangalore, Hyderabad, Delhi Chennai, and more. Freshers applying for the best jobs can improve their chances by taking our placement tests. OffCampusJobs4u.com is the number one job site for Freshers in India. We have jobs across all fields including management, BPO, Engineering, medical and research field as well. There are pharmacy jobs, veterinary jobs, MSc chemistry jobs, testing jobs, and lab technician jobs to name a few. Search and apply for jobs for freshers and find the latest jobs online.

OffCampusJobs4u® provides following Job Updates in location wise: Off Campus Jobs, Off Campus Drives, Walk-in Drives, IT/Software Jobs, Government Job Updates, Bank Jobs. OffCampusJobs4u.com cover Jobs in qualification wise like Engineering Jobs, Diploma Jobs, Jobs for Any Degree, Jobs for Post Graduates, Jobs for ITI/Diploma.

Get Free Off Campus Job Alerts via WhatsAppClick Here To Join Our WhatsApp Channel