GAVS Recruitment 2024 Hiring For Junior Service Desk Engineer Role- Apply Now

GAVS Recruitment 2024 Hiring Details:

About Company:

GS Lab | GAVS is a global AI-led digital transformation company focused on creating business impact for its 200+ customers across the USA, Europe, APAC, and the Middle East. It offers digital product engineering, AI-led managed services, and digital transformation services to customers across Healthcare, BFSI, and Hi-tech segments.

Job Profile: Junior Service Desk Engineer

Degree Required: B.E/B.Tech

Experience Required: 1 to 4 years

Salary/CTC: Not Disclosed

Work Location: Chennai

Job Description

• Dedicated and customer focussed Level-1 Desktop Service Desk engineer to provide technical support and assistance to end-users.
• The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that all incidents are resolved efficiently and effectively.
• 24×7 Shift  Remote Support

Key Responsibilities

Incident Management

• Responsible and resolve incoming helpdesk tickets and phone call related to hardware, software, applications and network issues.
• Document and track incidents, requests, and resolutions in the service desk ticketing system.
• Escalate complex issues to Level 2/3 support teams when necessary.

Technical support:

• Troubleshoot and resolve desktop, laptop, and peripheral device issues (printers, scanners, etc.).
• Provide support for operating systems (Windows, macOS, Linux) and common office applications (Microsoft Office, email clients, etc.)
• Assist with password resets, account unlocks, and access issues

Customer Service

• Deliver exceptional customer service by providing timely and accurate responses to end-user inquiries.
• Communicate technical information clearly and effectively to both technical and non-technical users.
• Follow up with users to ensure issues are fully resolved and users are satisfied with the service provided

System Maintenance

• Perform basic system administration tasks such as user account creation and management.
• Assist with software installations, updates, and configurations, conduct routine maintenance and updates on desktops and laptops.

Knowledge Management

• Contribute to the creation and maintenance of technical documentation and knowledge base articles
• Share knowledge and best practices with team members to improve overall service delivery.

Educational Qualification

• Engineering Graduate an associate degree in Information Technology

Experience

• 1-4 years of experience in a technical support or helpdesk role. – Familiarity with ITIL framework and best practices is a plus.

Skills 

• Basic understanding of computer hardware, software, and troubleshooting techniques.
• Familiarity with operating systems such as Windows. Linux  and macOS.
• Knowledge of network connectivity basics and common office applications.
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using ticketing systems and remote support tools

Certifications 

• Microsoft / Linux  Certifications
• ITIL Foundation Certifications  are added advantage

Working Conditions

• Work from Office
• 24×7 Support

Apply Before the link Expires for GAVS Recruitment 2024 Hiring.

Apply Link- Click Here to Apply for GAVS Recruitment 2024 Hiring

Note: Shortlisted candidates will receive an email/call for the further interview process.