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Genpact is hiring for the post of Management Trainee – TOC Engineer!

Genpact is hiring for the post of Management Trainee – TOC Engineer!

About Genpact

Genpact is a global professional services provider that makes business transformation real. They drive innovation which is digital-led as well as digitally-enabled operations for their customers and clients that are guided by their experience running thousands of processes primarily for the Global Fortune 500 companies.

Job Profile: Management Trainee – TOC Engineer

Company Name: Genpact

Work Location: Gurgaon, Haryana, India

Experience Required: Freshers

Degree Required: Any Graduates

Responsibilities of the Candidate:

  • Monitor all infrastructure elements (network, cloud, proxy, server, virtualization, endpoints, voice, Wi-Fi, videoconferencing, etc.)
  • Raise tickets in the ticketing tool, diagnose the incidents as per SOP and timely update the tickets
  • Ensure tickets raised per shift are handled in the right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix
  • Interface with ISPs/vendors for raising tickets and timely follow up till closure with faster/accurate resolution to maintain system/link availability
  • Front-end face for Genpact Infrastructure Team while participating in Incident resolution bridge call
  • Participate in Bridge calls with clients for joint troubleshooting of all infrastructure issues
  • Follow the defined escalation chart and matrix
  • Assist project team in commissioning new customers and change requests
  • Adhere to shift timings and shift handover process
  • Assist the Duty Managers to implement/follow up on day-to-day operational tasks


  • Graduate in Engineering/ IT
  • Fluency in English with good interpersonal skills
  • Demonstrate positive attitude, take initiative towards learning, and accept new challenges
  • Willing to work in 24*7 environment in all technology domains
  • Ability to understand, analyze and resolve problems quickly with a focus on customer centricity
  • Self-motivated and firm believer in team spirit
  • Ready to face challenge and critical circumstances with confidence and the ability to perform better in a stressful environment
  • Excellent time management to handle multiple concurrent tasks with minimal supervision
  • Basic understanding of Network protocols and devices such as,(LAN, WAN, Routing, Switching, and Firewall)

How to Apply for Genpact hiring?

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