Want Job Alerts? Join UsGenpact Recruitment 2025 Hiring For Technical Associate Role Details:
About Company:
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Profile: Technical Associate – Service Desk L1
Degree Required: B.E/B.Tech
Experience Required: Freshers
Salary/CTC: Best in Industry
Work Location: Hyderabad
Inviting applications for the role of Technical Associate – Service Desk L1
Responsibilities
• Handle the issues/request reported through various ticketing tool within agreed SLA’s
• Should handle Voice and Non-Voice tickets simultaneously.
• Responsible for executive leadership and Board members IT support.
• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
• Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
• Set up and configure computer systems.
• Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
• Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
• Trouble shooting issues related to business specific applications.
• User provisioning of various business applications(ERP)
• Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge Management – Ensure the Knowledge Articles are used on all issues.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Install and configure computer hardware, operating systems, and applications.
Qualifications we seek in you!
Minimum Qualifications:
• Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
• Strong domain knowledge and technical orientation.
• Knowledge of OS, MDM and Office Issues.
Preferred Qualifications/ Skills
• Customer Service and Problem-Solving attitude.
• Good communications skills in English.
• Should be able to deliver on tight timelines.
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Note: Shortlisted candidates will receive an email/call for the further interview process.