Want Job Alerts? Join UsGenpact Walk-in Drive 2025 Hiring For Customer Service Details:
About Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Profile: Chat Process
Degree Required: Any Degree
Experience Required: Freshers
Salary/CTC: Best in Industry
Work Location: Hyderabad
Event Location: Hyderabad
Interview Date: 22 February 2025
Responsibilities:
- Handle multiple chats at the same time (3+ Active Chats simultaneously)
- Respond to the customer queries in timely manner, ensure logical and meaningful review of customer requirement
- Deep understanding of client process and policies
- Effective Probing, comprehending the query, discover the right product and offer accurate Solution to the end customer inline with the Policies and Procedures
- Sales through Chat medium for Mobile Experience, Visual Display, Digital Appliance or any other related products that are owned by end customer
- Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
- Work closely with internal departments to provide the required information/support to the customer
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Upskill to enhance the knowledge time to time and offer support
Qualifications we seek in you!
Minimum Qualifications / Skills
- Graduation in any discipline except law (Pref B.Tech or any other tech/non-tech degree with computer course/certification)
- Have strong interpersonal skills, verbal and written communication skills
- Freshers are eligible
- Must possess knowledge on Basics of appliances (Mobiles, Tablets, Laptop, ear bud, TVs, Monitors, Sound bars, SSD / Memory card, Refrigerators, Washer / Dryer, cooking appliances Oven/ Microwave, Vacuum cleaner, etc.)
- Relevant experience in Customer Support through Chat and good in Sales techniques
Preferred Qualifications/ Skills
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
Note: Please carry below documents with you:
- 3 copies of updated resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
Genpact Mega Walk-In drive for Chat Process (English) on 22nd February 2025 || Hyderabad
Date: 22-February-2025 (Saturday)
Time: 11:30 AM – 1:00 PM
Venue: Genpact,14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039
More Info – Click Here