Want Job Alerts? Join UsHCL Walk-in Drive 2024 Hiring For Customer Support Details:
About Company:
HCL Technologies Limited, doing business as HCLTech, is an Indian multinational corporation specializing in information technology services, consulting, and business process outsourcing. Headquartered in Noida. Founded by Shiv Nadar, it was spun out in 1991 when HCL entered into the software services business.
Job Profile: Customer Support Executive
Degree Required: Any degree
Experience Required: Freshers
Salary/CTC: Rs. 2.25 LPA
Work Location: Noida, Ghaziabad, Delhi / NCR
Walk-in Date:18 – 22 November 2024
Walk-In Drive for Customer Support Executive HCL Tech
Profile – Voice, customer service.
HCL Tech Hiring for UK / US Voice Process 21st Aug 2024 to 23rd Aug Walk in directly.
- Designation: Customer Care Representative-Freshers
- Any Grad can apply (No Regular Students / No Law Graduate)
- Fresher’s Salary: Up to 2.25 LPA
- Age Criteria: – 18 Years to 32 Years
- Work Location: Noida Sec-126
- Two Ways Cabs Available
Walk-in Date-18 – 22 November 2024
Timing- 11am-4pm
Job Description – Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Contact Person- Shivangi Sharma
Contact No.: – 9717105994 9717105994
Email Id: – ( ([email protected])
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