Want Job Alerts? Join UsHCLTech Walk-in Drive 2024 Hiring Details:
About Company:
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Job Profile: International Voice Process
Degree Required: Any degree
Experience Required: 0 – 6 Years
Salary: Not Disclosed
Work Location: Chennai
Venue Location: Chennai
Walk-in Date: 14 – 16 August 2024
Qualifications & Experience:
FRESHERS 0-1 YR Experience
- Must have Banking Knowledge
- Must Have International Banking Knowledge
- MUST HAVE EXCELLENT COMMUNICATION TO SPEAK TO USA / UK CLIENTS
EXPERIENCED – 2 Years to 6 Years into International Voice Process
- Voice Process Experienced
- Semi Voice Process Experienced
- International Voice Process Experienced
Job Description – Contact Centre – Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Fresher/ Experience in UK Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure
- Adherence to process to ensure high quality and customer service
- Follow escalation procedures for issues uncontrollable at agent level First call resolution
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Minimum Requirements:
- Any Degree should be Mandatory.
- Work from Office.
- Flexible to work with Rotational Shifts
- Work Location will be HCL Chennai.
Contact: HR Nikita
Document to be carried:
1. Resume / CV
2. Aadhar / ID Proof.
Perks and Benefits:
- MNC
- Salary: Good in the Industry
- Cab: 2-way Cab Available
Education: UG: Any Graduate
Apply Before the link Expires for HCLTech Walk-in Drive 2024 Hiring.
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Note: Shortlisted candidates will receive an email/call for the further interview process.