Hexaware Off Campus Drive 2022 Details:
Hexaware Off Campus Drive 2022 | Hexaware Freshers Recruitment 2022 | Trainee Engineer | BE/BTech/BCA/ME/MTech
About Company: Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage
Job Profile: Trainee Infrastructure Management Support
Work Location: Mumbai/Pune/Chennai & Noida offices,
Salary: 3.00 LPA
Experience Required: Freshers
Degree Required: BSC/BCA
Eligibility Criteria for Hexaware Off Campus Drive 2022:
- 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
- No Live backlogs at the time of registration
- Year of Passing 2022 Pass out
- Role Trainee
- Work Location Mumbai/Pune/Chennai & Noida
- Qualification: Graduates BSc (CS/IT/Electronics) & BCA
Job Description
- Excellent verbal and written communication in English is must
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office,
- Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to work in 24*7 shifts environment
- Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
Apply Before the link Expires for Hexaware Off Campus Drive 2022
Apply Link- Click Here to Apply for Hexaware Off Campus Drive 2022
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