Want Job Alerts? Join UsHexaware Off Campus Drive 2024 Hiring Freshers Details:
About Us:
At Hexaware, we’re not just a global technology and business process services company; we’re a community of 31,000+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 50 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.
Job Title: Trainee
Position: Infrastructure Management Support (IMS) Role
Type: Full-Time
Work Location: Mahape, Navi Mumbai
College or Candidate’s Current Location: Should be from Maharashtra Region Only
Compensation: INR 15,000/- for the first 3 months stipend followed by INR 3.00 Lakhs Per Annum Service Agreement: 2yrs – 2 Lakhs
Academic Criteria 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation No Live backlogs at the time of registration
Year of Passing 2024 Pass out
Role Trainee Qualification: 1. Graduates BSc (CS/IT/Electronics, EEE, Circuital) & BCA
Job Description
1. Candidatesshould be open to work in 24*7 shifts environment
2. Excellent verbal and written communication in English is must.
3. Should have basic knowledge of ITIL process and international Client handling over the phone and email.
4. Meet established service levelmetrics for call response, technical support, and customer service.
5. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
6. Log Incidents/call tickets into Ticketing tool, monitor incoming customerticket queues for assignment, follow-up, and resolution.
7. Follow and complete IT Service desk opening and closing checklists.
8. Research and update knowledge base for solutions that can be used toprovide first call or contact resolution.
9. Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorerand basic network troubleshooting.
10. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
11. Provide follow-up service to End-users to ensure that service provided byHelp Desk has addressed their needs in a timely and efficient manner.
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Note: Shortlisted candidates will receive an email/call for the further interview process.