Want Job Alerts? Join UsInfosys BPM Recruitment Drive Details:
About Company:
Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India. The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM. It was started as a 74-26 joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank’s share at a price of ₹592 per share, Citibank having invested at ₹0.20 per share
Official Website: www.infosys.com
Job Profile: Technical Process Executive
Experience Required: Freshers
Work Location: Pune
Salary: Not Disclosed
Responsibilities
- Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
Additional Responsibilities:
. Communicate at all levels
. Basic knowledge of OS (Windows XP-10), Browsers, MS Office suite
. Basic knowledge of Software, antivirus and peripherals installations
. Ability to work across organizational and professional boundaries
. Excellent verbal and written communication skills
. High level of interpersonal skills, including active listening and understanding
. Good organizational skills and ability to prioritize workloads.
. Work to tight deadlines / service levels
. Business etiquette
. Broad knowledge of IT products, services and terminology
Technical and Professional Requirements:
. To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
. Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Preferred Skills:
Customer Service- CS- Service Desk- Voice- Chats- email Chats,Customer Service- Technical Service Desk,Customer Service- Regular Customer Service
Apply Before the link Expires for Infosys BPM Recruitment Drive.
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