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Infosys Walk-in Drive 2023 for Support Voice Skills/F&A – OTC Skills | 09 & 10 November 2023


Infosys Walk-in Drive 2023 for Support Details:

About Company:

Infosys BPM Ltd., the business process management subsidiary of Infosys Ltd. (NYSE: INFY), was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.

Company Name: Infosys


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Technical Help Desk Support (L1)

Job Location: Bangalore

Education: B.Sc – Computers, B.Tech/B.E. – Computers

Desired Candidate Profile:
  • Min 3 Experienced Customer & technical support. (Inbound calls / FCR – First Contact Resolution).
  • Experience in Voice and email Support (US client).
  • Strong customer service & Handling skills.
  • Excellent written and verbal communication skills. (Language/Grammar Proficiency).
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with ServiceNow Ticketing tool.
  • Knowledge of common technical troubleshooting tools and techniques.
  • Knowledge of ITIL Framework is Required

Summary: The Technical Help Desk Support (L1) is responsible for providing first-level technical support to our US-based clients. This includes answering phone calls, emails, and chat messages, as well as providing remote troubleshooting assistance. The ideal candidate will have strong technical skills and be able to communicate effectively with customers.

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Responsibilities:
  • Answer phone calls, emails, and chat messages from clients regarding technical issues.
  • Troubleshoot software and hardware problems.
  • Escalate complex issues to the appropriate team members.
  • Document all customer interactions in the ticketing system.
  • Stay up to date on the latest technical developments.
  • Provide excellent customer service.
Documents to Carry:
  • Carry a print of your updated resume;
  • Carry any 2 photo Identity proofs (PAN Card/Driving License/Voter ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is a traveled must for Security Clearance.

Please walk-in for interview on 9th November 23 at Bangalore location.,

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

Interview details

  • Interview Date: 9th November 2023
  • Interview Time: 10 AM till 2.00 PM
  • Interview Venue: Bangalore JP Nagar Venue:: Infosys BPM Limited.,#785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078Landmark: Near Sindoor Convention Hall

Apply Before the link Expires.

Apply Link- Click Here to Apply

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