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Infosys Walk-in Drive 2024 Hiring For Customer Service Voice Process | 01 – 10 August 2024

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Infosys Walk-in Drive 2024 Details:

About the Company: Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. The company’s headquarters is located in Bangalore, Karnataka, India. Infosys is the second-largest Indian IT company after Tata Consultancy Services by 2017 revenue figures and the 596th largest public company globally based on revenue.

Job Profile: Customer Service Voice Process

Degree Required: Any Degree

Experience Required: 0 – 4 years

Salary: Not Disclosed

Work Location: Kolkata

Key Responsibilities:

  • Provide first-level resolution to the customers
  • Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
  • Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
  • Build rapport with customers through active listening, effective communication, and attention to detail.
  • Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
  • Document and track customer interactions and technical issues in the service management system.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must to adhere and non-negotiables:

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  • Excellent in communication
  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • 24*7, flexible shifts
  • 100% WFO , no hybrid

Preferred Qualifications: Any Graduate

– Additional certifications in customer service/upskilling

Educational Requirements: Graduate

Service Line: BPO Service Line

Walk-In Date: 01 – 10 August 2024

Apply Before the link Expires for Infosys Walk-in Drive 2024 Hiring.

Apply Link- Click Here to Apply for Infosys Walk-in Drive 2024 Hiring

Note: Shortlisted candidates will receive an email/call for the further interview process.

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