Want Job Alerts? Join UsITC Infotech Off Campus Drive 2025 Details:
About Company:
ITC Infotech is a global technology solution and services leader providing business-friendly solutions, that enable future-readiness for clients. We seamlessly bring together digital expertise, strong industry-specific alliances, and deep domain expertise from ITC Group businesses. Our solutions and services are focused on Banking and financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality.
Job Profile: Desktop Support Engineer
Location: Sriperumbudur, Chennai
Shift : Rotational Shift
Mode: Work from Office
Shift : Rotational Shift
Key Responsibilities:
✅ Technical Support:
- Provide Level 1 (L1) support for desktops, laptops, printers, and other peripherals.
- Respond to incidents and service requests via calls, emails, or ticketing systems.
- Troubleshoot hardware and software problems, including OS issues, application errors, and connectivity issues.
- Install, configure, and update Windows/Mac operating systems and applications.
- Assist users with email configurations, VPN access, and basic network troubleshooting.
- Support Microsoft Office 365, Active Directory (password resets, account lockouts), and other enterprise applications.
✅ User Support & Communication:
- Provide remote and in-person support for employees.
- Maintain clear communication and provide timely updates on issue resolution.
- Guide users on IT policies, security best practices, and basic troubleshooting steps.
✅ Documentation & Reporting:
- Log all incidents and service requests in the ITSM/ticketing system.
- Maintain up-to-date documentation of common issues and resolutions.
- Escalate complex issues to L2/L3 support teams as needed.
Apply Before the link Expires for ITC Infotech Off Campus Drive 2025.
Apply Link- Click Here to Apply for ITC Infotech Off Campus Drive 2025
Note: Shortlisted candidates will receive an email/call for the further interview process.