Want Job Alerts? Join UsItron Freshers Recruitment 2023 Details:
About Company:
Itron is an American technology company offering energy and water resource management products and services. It is headquartered in Liberty Lake, Washington, United States. The company’s products measure and analyze electricity, gas and water consumption
Job Profile: Technical Support Associate
Degree Required: B.E/B.Tech/M.E/M.Tech/BCA/MCA
Experience Required: 0-1 Year
Salary: Best in Industry
Work Location: Bangalore
Skills Required:
- Strong logical and analytical skills.
- Excellent problem-solving and communication skills.
- Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
- Good understanding of complex system architecture and integration.
- Work well in a team, being quick to learn and able to deal with a wide range of issues.
- Able to understand the product feature and Java/J2ee exceptions and able to correlate it.
- Ability to diagnose and troubleshoot basic technical issues.
- Ability to assess and prioritize faults and respond or escalate accordingly.
- Shift would be 5AM to 2PM/1PM to 10PM/9PM to 6AM.
- This project is 24/7 with weekend and weekday shift rotational shift hours.
- Candidates should be willing to support customers via email, Phone and Chat.
Responsibilities;
- We are looking for a Technical Support Associate to provide enterprise-level assistance to our customers.
- You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
- Technical Support Associate responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
- You will use email and chat applications to give clients quick answers to simple IT issues.
- For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
What will your job look like?
- You will investigate, debug and reproduce issues, provide fixes & workarounds, and verify changes to ensure continued operability of the software solution.
- Able to support customers on omnichannel – Chat, Phone, and Email.
- Flexible to work in shifts based on customer needs.
Apply Before the link Expires for Itron Freshers Recruitment 2023.
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