Want Job Alerts? Join UsJuniper Networks Recruitment 2025 Hiring Details:
ABOUT JUNIPER NETWORKS
Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world.
Job Profile: Technical Support Engineer L1
Degree Required: B.E/B.Tech
Experience Required: 1 – 3 Years
Salary/CTC: Best in Industry
Work location: Bangalore
Summary:This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
Key Responsibilities:
- – Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
- – Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- – Take ownership for problem resolution, problem reproduction and escalation.
- – Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
- – Be a fast learner and keep pace with newer technologies
Mandatory Skills:
- – Support for Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
- – Excellent verbal and written communication, presentation, and customer handling skills.
- – Ability to logically troubleshoot complex and high impact problems
- – Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of the following:
- – Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
- – IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
- – IP routing protocol (BGP, OSPF, RIP),
- – Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
- – Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.
Requirements :
– Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting/Designing/implementing IP networks.
– Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).
Preferred Certifications: – CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
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Note: Shortlisted candidates will receive an email/call for the further interview process.