Want Job Alerts? Join UsMicroland Freshers Recruitment As Graduate Trainee Details:
About Company:
Microland is India’s first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East.
Official Website: www.microland.com
Job Profile: Graduate Trainee, Diploma Trainee
Experience Required: Freshers (0 – 1 year)
Work Location: Pune
Salary: INR 2.6 – 3.15 LPA
Qualification Required:
- B.Sc/ B.Com/ BBA/ BCA or Diploma (10+2+3)
- 60% and above in 10th ,12th and Graduation & No Active Backlogs
Shortlisting Criteria:
- Round 1 – Aptitude Assessment – Estimated Duration – 30 mins
- Round 2 – Core Language Assessment (British Council) – Estimated Duration – 40 mins
- Round 3 – Speaking Language Assessment (British Council) – Estimated Duration – 40 mins
- Round 4 – Tech Interview
- Round 5 – HR Interview
Mode of Selection: Virtual
Job Description:
- End to end trouble shooting End user services network issue
- Provide support on Outlook related issues and Windows OS related issues
- Coordinating with Vendors to troubleshoot on assets which are in Warranty
- Preparing SLA/Performance reports and meeting with Customers to manage regular operation
- Should be ready to work in 24×7 environment.
- Ticket handling
- Address user tickets regarding hardware, software and networking
- Prepare, implement and verify the configuration and integration of a Node/system/services
- Emergency Handling and chronology preparation
- Coordinating with care/vendor team for handling resolved cases
- Interfacing with other Technical Teams
- Installing and upgrading operating systems and computer software.
- Coordinating with field team if onsite support required on faults
- Hand over and activity sheet preparation
- Ability to identify problems and act accordingly as per defined CM process
- Ensuring Post check of activities done during MW period.
- Experience in trouble shooting of configuration related issues.
- Preparation of script and Impact analysis for changes that needs to be done in network.
- Conduct remote troubleshooting
- Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.
Interested candidates may apply through online mode on or before 5th June 2023
Apply Link: Click Here