Monotype Solutions Off Campus Drive Details:
About Company:
Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work®. It is based in NOIDA, Sector 125 (Delhi/NCR). The focus of this fast-growing center spans Market Research, Research in areas of Artificial Intelligence and Machine learning, Product Management, Product Development, Product Marketing, Revenue Marketing, Customer Success and Enterprise Business Solutions.
You will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.
Company Name: Monotype
Job Profile: Customer Support Trainee
Work Location: Noida, India
Salary: Not Disclosed
Job Type: Full time
Job ID: R0002957
What you’ll be doing:
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- Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.
- Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
- Leverage, and in some cases, customize standard responses created by our native or English speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
- Communicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.
What we’re looking for:
- Basic knowledge of Windows and Mac.
- Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).
- Basic knowledge of HTML5, CSS.
- Good written and verbal communication skills (English)
- Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.
- Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
- Good Typing skills (English).
- Willing to work in Australia, UK, US and India shift on rotational basis and on weekend/holidays.
- Willing to work in Australia, UK, US and India shift on permanent basis and on weekend/holidays.
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