Mr. Cooper Off Campus Drive 2025 Hiring For Customer Support Associate Role – Apply Now

Mr. Cooper Off Campus Drive 2025 Hiring Details:

About Company:

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Job Profile: Mortgage Customer Support Associate – Voice

Degree Required: BA/B.Sc/B.Com/BCA

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Batch Eligible: 2025

Experience Required: Freshers

Salary/CTC: Best in Industry

Work Location: Bangalore

Join us and make the dream of home ownership possible!

Job Responsibilities:

• Engage with customers via Voice or Chat or Email to address inquiries, concerns, and requests related to mortgage products, services, and account information.
• Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
• Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities.
• Assist Customer Service Associate I – voice in their day-to-day task.
• Collaborate with internal teams (loan officers, underwriters, account managers) to resolve complex customer issues via voice; escalate cases as necessary.
• Ensure all voice interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company’s CRM system.
• Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.

Apply Before the link Expires for Mr. Cooper Off Campus Drive 2025 Hiring.

Apply Link- Click Here to Apply for Mr. Cooper Off Campus Drive 2025 Hiring

Note: Shortlisted candidates will receive an email/call for the further interview process.