Want Job Alerts? Join UsOracle Off Campus Freshers Careers 2024 Details:
About Company:
Oracle Corporation is an American multinational computer technology company headquartered in Austin, Texas, United States. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization. In 2023, the company’s seat in Forbes Global 2000 was 80.
Official Website: www.oracle.com
Job Profile: Systems Analyst 1-Support
Degree Required: Bacholer’s/ Master’s Degree
Experience Required: Fresher (0 to 2+ years)
Batch Eligible: Recent Batches
CTC: ₹ 4 to ₹ 6 LPA
Job Location: Bengaluru
Job Description
- As a member of the Support organization, your focus is to provide proactive as well as reactive support to the clients for their mobility environment.
- This involves directly supporting client activities and serve as a direct point of contact for clients to reach out for any questions, issues or any ongoing mobile device related activities such as latest device OS and application releases.
- You will also look for opportunities to improve client’s mobility environment.
Responsibilities
- As a Systems Analyst 1 you will provide proactive as well as reactive support to our Mobility Managed Services (MMS) clients.
- You will be tasked with handling incidents, applying changes, escalating issues and running proactive audits.
- You will be responsible for analyzing app metrics and log data through tools such as Elastic, Splunk and New Relic.
- You will help identify problem areas, make recommendations to development teams and communicate with internal/external clients on issue resolutions.
- You will consult with clients to understand their problems and requests for additional information.
- You will proactively manage issues in the form of audits and alerts before the issue becomes a client incident.
- You will also participate in weekly service calls with the client.
- You will build client reports work to automate them using scripting language.
- This role requires the usage of the VMWare’s Workspace One UEM a Mobile Device Management (MDM) solution, previously called AirWatch, to manage client devices and apps, this includes OS (iOS and Android) and critical app updates.
- This role also requires leveraging CareAware iCommand to provision users and devices and perform regular solution maintenance for Cerner’s CareAware Connect solutions (Voice and Messenger).
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Note: Shortlisted candidates will receive an email/call for the further interview process.