Want Job Alerts? Join UsPowerSchool Freshers Recruitment 2024 Hiring Details:
About Company:
PowerSchool (NYSE: PWSC) is the leading provider of cloud-based software for K-12 education in North America. Its mission is to power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way. PowerSchool connects students, teachers, administrators, and parents, with the shared goal of improving student outcomes. From the office to the classroom to the home, it helps schools and districts efficiently manage state reporting and related compliance, special education, finance, human resources, talent, registration, attendance, funding, learning, instruction, grading, assessments and analytics in one unified platform. PowerSchool supports over 50 million students globally and more than 15,000 customers, including more than 90 of the top 100 districts by student enrollment in the United States, and sells solutions in more than 90 countries. Visit www.powerschool.com to learn more.
Job Profile: Associate Technical Support Engineer
Degree Required: B.E/B. Tech
Experience Required: 0-2 Years
Salary/CTC: Best in Industries
Work Location: Bangalore
Overview
This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K- 12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication.
Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
•Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
•Logs and tracks calls using problem management database and maintains history records and related problem documentation
•Prepares standard statistical reports, such as help desk incident reports
•Consults with programmers to explain software errors or to recommend changes to programs
•May test software and hardware to evaluate ease of use and whether product will aid user in performing work
•All other duties as assigned
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience & should be flexible to work on weekends & holidays on a rotational basis
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Note: Shortlisted candidates will receive an email/call for the further interview process.