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PTC Off Campus Freshers Recruitment 2022 Hiring For Technical Specialist Position- Apply Now

PTC Off Campus Freshers Recruitment 2022 Details:

PTC Off Campus Freshers Recruitment 2022 Hiring For Technical Specialist Position- Apply Now

About Company: Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Official Website: www.ptc.com

Job Profile: Associate Technical Support Specialist

Work Location: Pune

Salary: Not Disclosed

Experience Required: 0-2 years

Day-To-Day:

  • Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink®, Windchill ProjectLink® etc.)
  • Utilize PTC’s case management tool to log issues, track associated status and related activities.  The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment.
  • To do so, you provide high-quality support service to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience. Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc.)
  • Create and publish knowledge articles for re-use by PTC customers and employees. Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.
  • Identify and recommend product and support training opportunities for the team.
  • Provision of our ITIL-based services with the aim of continuous quality improvement (ISO 9001:2015) Primary working hours will be in North America or Night shift hours required


Preferred Skills and Knowledge:

Requirements Non-Technical:

  • A strong capacity and desire to develop personalized customer service and communication skills.
  • The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations.
  •   A strong background in technical and customer support is desired. The ability to effectively manage multiple urgent issues in parallel.
  • The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations.
  • The desire to learn new skills, coach, mentor, and train peers throughout the organization.
  • The ability to work with teammates in a collaborative manner to achieve a mission.
  • Presentation skills to prepare and present to large or small groups on technical and functional topics.

Requirements Technical:

  • Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems.
  • Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc.
  • Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases.
  • Object-Oriented programming background preferably in Java. An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.
  • Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

Preferred Experience:

  • 0-2 years experience with practical knowledge in a related support, services field that comprises of technical and soft skills.

Basic Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
  • Experience working with technically diverse teams.
  • Strong verbal and written communication skills for English is required.

Apply Before the link Expires For PTC Off Campus Freshers Recruitment 2022.

Apply Link- Click Here to Apply for PTC Off Campus Freshers Recruitment 2022

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