Want Job Alerts? Join UsRakuten Symphony Looking To Hire For Junior Engineer Details:
About Rakuten Symphony
Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!
Job Profile: Junior Engineer, SRE
Company Name: Rakuten Symphony
Work Location: Bengaluru, Karnataka, India
Experience Required: 1+ Yrs
Job Description
We are looking for Freshers/College Grads/with 1-2 years experienced candidates with relevant skills & good grades in Computer Sciences or Information Technology for the Junior Engineer, SRE position.
Junior SRE is primarily responsible for monitoring, first-level support & basic troubleshooting of technical issues, providing timely customer feedback, and supporting the roll-out of new applications, among other duties.
Roles & Responsibilities
- 24x7x365 Alarm Monitoring.
- First Level Handling of Incident Management & Basic Troubleshooting.
- Performing Daily & Shift-wise Health Checks.
- Coordination & Follow-ups on RCA for Closure.
- Timely Escalation over communication channels as per Urgency & Priority.
- Reports & Handover on a Daily/shift Basis for Alarms & KPI’s.
- Coordination for Maintenance/Replacement Work.
- Proactive Participation during the ERT/Outages.
- Coordinate with Product Business Units, and Support Office Teams to support the existing Production Environment.
Qualification
- Bachelor’s Degree in Computer Science or Information Technology or equivalent experience.
- Fluent in managing operating systems, incident response, and VPN systems.
- Good Understanding of SDLC.
- A collaborator with demonstrated multitasking and time management skills.
- Skilled at writing protocols and process analysis.
- Passion for learning & analytical mindset with an eye for solving problems and continuous improvement.
- Understanding of Linux, Kubernetes, Application Software and Enterprise Compute.
- Good written and verbal communication.
- Certification in ITIL, Linux & Kubernetes is advantageous but not mandatory.
- Willing to work night shifts on a rotation basis.
- Ideally One to two years of experience preferable.
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