Want Job Alerts? Join UsRazorpay Off Campus Drive 2025 Hiring Details:
About Company:
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
Job Profile: Associate Technical Consultant
Degree Required: B.E/B.Tech
Experience Required: Freshers
Salary: Not Disclosed
Work Location: Bangalore
- Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
- Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
- Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
- Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
- Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
- Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
- Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
- Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
- May travel to client sites in order to resolve extremely complex customer and integration issues.
- To explain complex information in simple, clear terms to a non-IT personnel.
- Ability to deal with complex issues and bring it to closure with least dependency.
- Logical thinker with good analytical and problem-solving skills.
- Good to have Up-to-date technical knowledge in payment gateway domain.
- Ability for in-depth understanding of multiple products and processes.
- Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
- Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
- B.Tech/M.Tech degree with intership experience
Apply Before the link Expires for Razorpay Off Campus Drive 2025 Hiring.
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Note: Shortlisted candidates will receive an email/call for the further interview process.