Razorpay Off Campus Freshers Recruitment Details:
About Company:
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
Company Name: Razorpay Software Private Limited
Job Profile: Junior Analyst – Risk Management
Work Location: Bangalore, India
Salary: Not Disclosed
Job Profile: Junior Analyst – Risk Management:-
Roles and Responsibilities
- Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
- Handle transaction queries in case of discrepancies where disputes arise from the customer.
- Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
- Speak to merchants or customers to understand and address queries/concerns.
- Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.
Skills and Experience
- Freshers, knowledge about a customer support app or CRM , such as freshdesk.
- Interpersonal skills – Friendly and pleasant demeanour over phone and email
- Communication skills – Exceptional verbal and written communication
- Listening skills – Understand, anticipate and resolve queries arising from various stakeholders
- Attention to detail and accuracy – Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact
- Takes initiatives – Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned
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Note: Shortlisted candidates will receive an email/call for the further interview process.