Want Job Alerts? Join UsSabre Off Campus Recruitment 2024 Details:
About Company: Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter.
Job Profile: IT Operations Analyst
Degree Required: B.E/B.Tech/M.E/M.Tech/B.Sc/M.Sc
Experience Required: 1 – 2 Years
Salary: Not Disclosed
Work Location: Bangalore
Responsibilities:
- Analyze and consult on implementation and troubleshooting of technology products/application support
- Categorize issues for escalation to appropriate technical teams. Communicate system owners/on call to and lead the operations bridge
- Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB. Also, do initial triage and assign as per KB
- Identify Potential Significant incident & engage IM or PM Teams for follow-up action
- Provide timely response to all incidents, outages and performance alerts
- Document all actions in accordance with standard company policies and procedures
- Provide first-line investigation and diagnosis of all Incidents and Service
- Commit availability as per 24×7 shift schedules and actively perform the work assigned, supporting high uptime requirements
- Participate in Tech Bridges Actively. Engage teams promptly, whenever needed
- Leads incident analysis and is responsible for driving incidents to resolution
- Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
- Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
- Coordinating infrastructure maintenance and upgrades with our application teams
- Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team
Experience:
- 1 to 2 years of application production support: L1/L2
- Excellent written and verbal communication skills
- Good time-management skills
Nice to have skills:
- Hands-on experience with apps hosted on cloud: GCP/AWS
- Fair knowledge of Windows and Linux Operating Systems
- Fair knowledge of Server hardware & virtualization
- Exposure to monitoring tools such as Splunk, AppD & Grafana
Education:
- B.E/B.Tech/M.E/M.Tech/B.Sc/M.Sc
- We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
- Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Apply Before the link Expires for Sabre Off Campus Recruitment 2024.
Apply Link- Click Here to Apply for Sabre Off Campus Recruitment 2024.
Note: Shortlisted candidates will receive an email/call for the further interview process.