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COMPANY DESCRIPTION
As you know, SAP’s vision is to help the world run better and improve people’s lives. As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple. We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
Company Name: SAP
Job Profile: Partner Experience Associate
Work Location: Gurgaon, Haryana, India
Salary: Not Disclosed
Job ID: 379001
PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
Partner Services Hub is a global organisation with a focus on nurturing our thriving ecosystem of over 23,000 SAP partners globally (Channel, Service, and Innovation). We offer a range of enablement and support services to SAP’s Partner Ecosystem.
EXPECTATIONS AND TASKS
You will play a key role in the PSH team, providing support to SAP Partners Globally.
The role involves:
- Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners.
- Resolving Partnership queries efficiently with a laser focus on quality of response.
- Aligning with key roles in SAP such as recruiters, Partner Managers or Partner Business Managers to support SAP Partners.
- Build a strong relationship with the key stakeholders that operate in your Market Unit.
- Maintenance of internal systems of partner record.
- Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP.
- Flexibility around working hours may be required.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- University Degree/Student in Business/IT preferable
- Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes.
- Creative thinking, willingness, and ability to quickly learn new concepts and technologies.
- A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work
- Ability/openness to work well in a multicultural and multinational environment.
- Able to work independently and take ownership of assigned tasks.
- Experienced IT User – Outlook, Excel, Word, PowerPoint
- Fluent in English and additionally an Asian language is a benefit.
- Proven experience in improving efficiency on processes.
- Proven track record of positive communication with project stakeholders
DESIRABLE SKILLS
- Fresher or Working experience of 1-3 Years
- Experience gained in the IT/Software sector is an advantage.
- Fluency in any Asian Languages a Strong Added Advantage
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