Welcome to OffCampusJobs4u.com- India's No.#1 Off Campus Job Portal.

Get Latest Off Campus Job Updates for 2025 Batch, 2024 Batch, 2023 Batch, 2022 Batch and 2021 Batch

Want Job Alerts? Join Us
Join us on Telegram... Members

SHL Off Campus Freshers Recruitment As Technical Support For All Graduates


SHL Off Campus Freshers Recruitment Details:

About Us:

We unlock the possibilities of businesses through the power of people, science and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

Job Title: Technical Support Specialist, Customer Services & Technical Support

Work Location: Gurgaon, Haryana, India


Want Job Alerts? Join Us

Salary: Not Disclosed

Job No: VN2900

Reporting To: Team Leader Customer Services & Technical Support

Join us on Telegram... Members

Location: Gurgaon, India

Job Purpose:
To provide first line reactive technical assist to SHL clients who are experiencing a technical problem with their SHL system or service, resolving issues on a first contact basis wherever possible
To provide first line reactive technical assist to candidates who are experiencing technical problems whilst attempting to complete a SHL Talent Measurement assessment, resolving issues on a first contact basis wherever possible
To deliver a high level of customer service at all times and presenting a consistent ‘face of SHL’ to candidates on a global basis

Key Accountabilities:

•Provide effective technical assist in regard to emails, chat and occasional inbound calls in accordance with departmental SLAs and to the agreed quality standards –in order to drive optimum service to Candidates
•Accountable for the initial research and investigation prior to escalating unresolved issues to the Regional Service Teams using the internal ticketing system and to monitor progress through to resolution, keeping Line Manager or Team Heads informed
•Maintain communications to Customers and Candidates throughout the investigation and resolution of technical issues.
•Accountable for updating CRM in a timely manner ensuring accurate and detailed notes are entered for each contact with reference numbers issues for each contact.
•Assist SHL Technology teams in the testing of online products
•Perform Outbound courtesy calls to Candidates as required
•Maintain system knowledge through ongoing training & Development.
•Provide UAT testing where required
•Generate ideas to improve processes within the GCSC
•Carry out other duties as instructed by your line manager or Team Head
•Experience to maintain integrated customers and suppliers and know the different technologies that exist

Experience:
•Excellent written and communication experiences
•Knowledge of how to work under pressure and deliver results
•Knowledge of how to work to agreed targets
•Assist SHL Technology teams in the testing of online product
•Good Technical know-how and how to fix software issues on PC, Laptops and Mobiles
•Good Knowledge of Windows operating system plus skills in word, excel & internet related issues
•Must be available to work on shift patterns over 24*7

Apply Before the link Expires for SHL Off Campus Freshers Recruitment.

Apply Link- Click Here to Apply for SHL Off Campus Freshers Recruitment

Join our Telegram group: Click here
Join our WhatsApp Channel: Click here
Join us on Instagram: Click here
Download award winning resume and CV templates: Click here

Jobs By Batch

Jobs By Degree

Latest Jobs

Jobs By Batch

Top Companies Jobs

Download Placement Papers

Jobs By Degree

JOIN THE ELITE GROUP OF PROFESSIONALS

Get Free Off Campus Job Alerts via WhatsAppClick Here To Join Our WhatsApp Channel