Sophos Off Campus Freshers Recruitment As Intern- Technical Support Engineer Role- Apply Now

Sophos Off Campus Freshers Recruitment As Intern Details:

About Company:

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats. Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors. Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com

Company Name: Sophos

Work Location: Ahmedabad, Gujarat, India

Job Profile: Intern- technical Support Engineer

Experience Required: Freshers

The Role:

As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

Main Duties:

• Having a strong customer service focus with the commitment to excellence and desire to delight customers and being a customer ambassador who is passionate about creating a positive customer experience
• Solving technical problems and delivering an experience so profound that customers love using our products and services and actively recommend them to others
• Handle customer complaints and escalations (via phone, email, remote desktop) by talking to customers directly.

Skills & Experience

• Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
• Ability to handle escalated calls while using good judgment to make sound recommendations
• Advanced computer skills and 4 plus years (Level 1) or 7 plus years (Level 2) including but not limited to: Linux, Unix, Postfix, DNS, BIND, Networking, Network security, Proxies, Email security, http protocol, shell scripting, bash, web proxy, web security, spam filtering, Active Directory
• Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
• Thorough knowledge and understanding of the following concepts: Security, Cloud, Firewalls, VPN, Malware, Spyware, Cyber Security.
• Experience of installation and configuration of Mac OS, UNIX or Netware.

What’s Great About Sophos?

• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing.

Apply Before the link Expires for Sophos Off Campus Freshers Recruitment As Intern.

Apply Link- Click Here to Apply for Sophos Off Campus Freshers Recruitment As Intern