Want Job Alerts? Join UsSprinklr Off Campus Drive 2024 Hiring Details:
Company Overview:
Sprinklr is 3500+ employees strong, one of the fastest growing companies in the history of enterprise software. In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters a lot.
That’s why — from the very beginning — Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organization’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.
Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune50.
Job Profile: Order Management Associate
Qualification: B.E/B.Tech
Experience Required: 0-2 Yrs
CTC: Best in industry
Work Location: Bangalore
Job Description:
As an Order Management Associate, your role will encompass overseeing seamless transaction processing, cultivating expertise in Quote to Order processes, and providing unparalleled customer service. Additionally, you will play a vital role in Deal Desk operations, ensuring accurate order-to-cash summaries and facilitating smooth transitions from deal negotiations to order fulfillment. Your duties will include:
Order Management Responsibilities:
- Order Processing: Efficiently process orders received from VADs, Partners, Contract Specialists, Sales Reps, and Customers across the globe for various Line of Business products and services.
- Quotation Management: Provide timely and accurate quotations for License & First Year support, Quoting & Contracting services, Support Renewals, Education & Hardware products.
- Contract Management: Assist in contract creation, review, and management, ensuring compliance with company policies and standards.
- Order Tracking: Monitor order status, manage order changes, and ensure on-time delivery of products and services.
- Inventory Management: Collaborate with relevant teams to manage inventory levels and ensure availability of products for order fulfillment.
- Issue Resolution: Address order-related issues and discrepancies promptly, working closely with internal teams and external stakeholders to find effective solutions.
- Customer Support: Serve as a primary point of contact for customers, providing assistance with order inquiries, product information, and order status updates.
- Process Improvement: Identify opportunities to streamline order management processes, enhance efficiency, and improve customer experience.
- Documentation: Maintain accurate records of orders, contracts, and customer interactions, ensuring compliance with regulatory requirements.
Additional Responsibilities (Revenue Accounting):
As a member of the Revenue Accounting team, you will also:
- Ensure revenue recognition compliance with Corporate and SEC standards.
- Provide guidance to the sales organization on revenue-related matters.
- Assist in processing revenue impacting adjustments and reconciling balance sheet accounts.
- Monitor revenue, reconcile receivables, and unearned accounts.
- Collaborate with internal stakeholders to resolve revenue inquiries.
- Participate in special projects to enhance process automation and efficiency.
Job Requirements:
To excel in this role, you should possess the following qualifications:
- Experience: 0 to 2 years of experience in a related Finance & Accounting domain, preferably in Quote to Order processes.
- Communication & Comprehension Skills: Excellent verbal and written communication skills with the ability to comprehend and articulate complex concepts.
- Analytical Skills: Strong analytical abilities to evaluate data, identify trends, and make informed decisions.
- Interpersonal Skills: Ability to build rapport and foster positive relationships with colleagues, customers, and partners.
- Adaptability: Willingness to work in different shifts and adapt to changing priorities and requirements.
Qualifications :
- Bachelor’s degree in Accounting or equivalent.
- 0-2 years of relevant experience / 3-4 Years for Senior Analyst
- Strong analytical, prioritization, and communication skills.
- Proficiency in Excel spreadsheets.
- SFDC / Oracle / SAP experience is desired
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Note: Shortlisted candidates will receive an email/call for the further interview process.