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Company Description
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Profile: Associate Technical Support Engineer
Work Location : Bangalore
Salary : Not Disclosed
Experience Required: Freshers
Degree Required: BE/B.Tech/BSC/BCA/MCA
Job Description
- Experience: 0+ years in Fresher / Technical Support/ Customer Support
- Job Type: Full-time
- Role: Storage Technical Support Engineer
- Employment Type: Full Time, Permanent
- Role Category: Storage / Hardware / NAS / SAN
- Provide Technical Support in a 24×7 environment on-call/ email/ chat support
- Should be able to resolve production issues and requests based on the SLAs defined.
- Diagnose and troubleshoot NetApp storage hardware issues
- NetApp FAS series (7 & C Mode) and E series advanced concepts of Data ONTAP
- Strong knowledge on Clustering and High Availability
- Experience in ServiceNow ticketing tools
Qualifications
- Bachelor’s Degree in IT, Computer Science, or other related fields.
- Fresher / Technical Support/ Customer Support
- Strong communication and interpersonal skills.
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